Cancellation Policy

I want you to have a great experience! Please read this policy before booking any appointments at Emme Brow & Aesthetics to make sure you fully understand. While I am ever so grateful for our wonderful clients, timely and efficient service is a must to provide outstanding customer service to everyone. If you fail to comply with these policies, we are unable to service everyone in a fair and efficient way. Customer satisfaction is the highest priority, and these policies exist to give all clients the absolute best experience possible. I am so thankful for your business and welcome any inquiries about this policy!

For all permanent makeup appointments, a 48-hour notice is required to cancel or reschedule your appointment. I just ask that you please call and let us know, (voice mail if need be), text or email us at least 48 hours prior to your appointment time to cancel or reschedule. Should you fail to cancel or reschedule your appointment at least 48 hours before your appointment, you will forfeit your booking deposit. Should you wish to reschedule your appointment at that point, you definitely can! You will have to pay another non-refundable deposit to book another date.

Should you cancel or reschedule your appointment within 12 hours of your appointment, or no call/no show, you will not only forfeit your booking deposit but also will be required to pay the full balance of your missed appointment cost before you can re-book with us. Once you pay the full cost of your original missed appointment, another deposit must be paid which will go toward the new appointment cost to book another appointment. As usual, the balance of the new appointment cost is due at the time of the new appointment.

Should you cancel or reschedule your free 4-8 week touch up appointment within 12 hours, or no call/no show for your appointment, you will be required to pay for your touch-up.

Touch-up prices are listed in our pricing menu.

If you are over 15 minutes late to any appointment, you will be asked to reschedule, and the same policies above will apply. This is due to the fact that all clients receive thorough consultations and detailed, precise work. As a result, we will not rush your appointment or others. Therefore, if you are more than 15 minutes late to your appointment you will forfeit your deposit and be required to pay for the balance of your appointment before you can re-book.

There will be no exceptions to this policy. By booking your appointment with Emme Brow & Aesthetics, you acknowledge that you have read, understand, and agree to the Cancellation Policy.